The Manager, Patient Accounts Professional Billing is a key member of the Patient Accounts Professional Billing management team that will manage the billing, collections, and patient account activities of the department under the oversight of the Director, Patient Accounts Professional Billing.

Schedule: Full-time, Monday-Friday (1st shift)

Location: 3700 Corporate Drive

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Responsible for managing daily operations, provide knowledge and analysis of payer rules and regulations for professional billing, and direct oversight of Patient Accounts Supervisors within the department.
• Responsible for meeting targeted billing metrics to include days in A/R, lag days, established collection and write-off targets, and claim denial percentages.
• Evaluates effectiveness of billing and collections work flow. Recommends and implements changes to policies and procedures, as appropriate.
• Responsible for timeliness of charge activity and account follow-up. Develops innovative methods for increasing staff productivity, quality, and effectiveness of revenue cycle management.
• Completes employee performance reviews; interviews candidates, and makes hiring decisions.
• Determines staffing requirements.
• Communicates policies and procedures effectively and regularly to staff.
• Documents policies and procedures.
• Provides analysis and recommendations to the director.
• Analyzes and reports on revenue cycle management, such as: identifying and minimizing preventable denials and write-offs, monitoring system workflows, and evaluating trends.
• Manages computer system functions in support of revenue cycle management.

Education:

• Bachelor degree in business administration, health administration, finance or related preferred.
• Certified Professional Coder (CPC) or equivalent preferred

Experience:

• Experience within an academic healthcare environment, professional billing, multi-specialty group practice and all aspects of revenue cycle management.
• Demonstrated success in directing day-to-day operations of a large-scale, high volume academic centralized billing/collections office with a minimum of 5 years experience.
• Proven experience in development & achievement of central billing office goals & objectives to include staff performance measures and reporting results.
• Demonstrated track record of decreasing receivables and increasing cash collections.

Skills:

• Communication and interpersonal skills necessary to establish credibility and work effectively with physicians, department managers, and staff.
• The technical knowledge and effective managerial skill required to plan, direct, and control the operations of a large-scale, complex revenue cycle management department.
• Ability to team build and maintain positive morale while implementing effective procedural and systems changes. Proven leadership experience. Demonstrated ability to recruit, develop, motivate, and retain high quality staff.
• Experience with billing applications and strong knowledge of reimbursement methods.
• Detail oriented with excellent organizational skills. Ability to meet deadlines in an environment with competing priorities.
• Ability to conceptualize, implement, and monitor new processes.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet