The purpose of this position is to provide leadership and support for the Midnight Team of Account Managers. Support will include include, but not be limited to team scheduling, team development, Owner escalations, and flow continuity from next-day and current-day operations to the Midnight Team and from the Midnight Team to the Current Day Team. Collaborate with internal business partners, such as Strategic Operations to help mitigate impacts on the schedule.

• Regular scheduled check-ins with team members to provide feedback and opportunities for improvement and development.
• Create a schedule that provides necessary coverage for the operation considering peak business days (elevated demand), holidays, events, PTO, and training.
• Provide a managerial voice/discretion in the overnight shift for Owners and internal business partners in matters of escalation.
• Conduct regular scheduled meetings to educate, inform, gauge support needs, and deliver company information or training.
• Manage team metrics.
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

• Excellent verbal and written communication skills
• Sound foundation in teamwork approach
• Interpersonal skills essential
• PC skills including MS Office Suite (Word, EXCEL, PowerPoint), Outlook and Internet
• Ability to work a flexible schedule
• Occasional travel may be required
• Aviation experience preferred
• Proficiency in metrics and metric tools
• Proficiency in creating and delivering presentations