Note that students are expected work as scheduled for at least one year, without exception.

0.4 FTE, Day shift hours, 8a-8:30pm every Thursday and Friday. May be able to flex for additional M-F hours.

Non-exempt | Benefits Eligible
Minimum pay: $18/hour - pay to commensurate with experience.

The Family Hospitality Room (FHR) Liaison assumes primary responsibility of assisting families with services provided in the FHR. The liaison assists all families by providing amenities, information, and sustaining an environment that is comfortable and supportive while their child is receiving healthcare services. The liaison also coordinates and collaborates with clinical areas in planning and implementing an optimal family experience.

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

1. Maintains the FHR as a welcoming respite for visitors by providing amenities such as current reading materials, clean toys, diversional resources, and fresh amenities.

2. Arranges for cleaning and repairs with appropriate departments.

3. Interacts with families incorporating active listening skills. Refers families to appropriate care team members/leadership, or Patient/Family Relations when concerns fall to their purview.

4. Facilitates services by fielding concerns and questions families may have; provides information and directions regarding: a. Supportive services b. Ronald McDonald House c. Room assignments d. Clinical Services

5. Assists in developing and implementing strategies for program growth.

6. Assumes other projects and assignments as deemed appropriate by the Program Manager.

7. Assists families with use of resources including computers, lockers and vending.

8. Assists mothers with use of breast pump equipment. Contacts Lactation Consultants as needed.

9. Identifies and implements strategies for improving quality of family experiences with Nationwide Children's Hospital.

10. Identifies opportunities for volunteer involvement; trains, supervises and recognizes the contributions of volunteers assigned to the FHR.

11. Seeks information about diversity and is culturally sensitive to the diversity of families and other customers, upholding Children's customer service in developing programs, interactions, and providing services.

12. Orients new personnel.

13. Pursues own personal growth opportunities by identifying learning needs, attending in- service programs, and sharing experiences. Seeks resources for direction, when necessary.

14. Performs duties in a manner that meets Nationwide Children's Hospital's mission, values, and vision.

15. Performs in accordance with Hospital/PACU policies and procedures.

16. Performs other duties as assigned.

KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

1. High school graduate or equivalent; business courses preferred

2. Proficient in the use of a personal computer (communications, Peri-operative electronic tracking system)

3. Excellent communication and customer service skills in interacting with a diverse group of physicians, families, employees, volunteers, and other customers. 4. Strong organization and time management skills and the ability to work in an open environment with little direct supervision.

5. Willingness to continuously improve the overall NCH experience for patients and families.

MINIMUM PHYSICAL REQUIREMENTS

Sitting/walking Constantly (67-100%) Talking on phone/in person Constantly (67-100%) Typing on a keyboard Frequently (33-66%) Stooping/Bending Occasionally (0-33%) Pushing/Pulling Occasionally (0-33%) Lifting/caring objects up to 30 pounds Occasionally (0-33%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet