Summary:
The primary responsibilities of this position are to provide effective support and guidance to a team of collectors. The Manager will lead by example as to best serve the customer and to help the company meet its objectives through the appropriate extension of credit and collection receivables; reducing bad debt exposure. Ensure team operates in a manner that appropriately reflects the standards of the company.

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. We are a trusted partner to thousands of businesses across the country with more than 32,000 customers worldwide.

Organizational Impact:
Timely collections help our Cardio Partners business create financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt.

Essential Duties and Responsibilities:

• Evaluate, develop, and implement procedures to improve organization and efficiency of department.
• Provide continual evaluation of processes and procedures. Suggest methods to improve area operations, efficiency, and service to both internal and external customers.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Provide daily direction and communication to employees.
• Recruit, hire, and develop team members with the Collections Director; including but not limited to training, probationary and annual performance appraisals.
• Respond and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Monitor calls on a weekly basis and provide performance feedback and coaching to each team member.
• Serve as an immediate resource for the team; be available for employees that experience work problems providing appropriate coaching, counseling, direction, and resolution.
• Ensure employees have appropriate training and other resources to perform their job.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Manage collections on high profile or problematic accounts.
• Review aging accounts with each Collector and Director.
• Provide back-up support for the team and coverage for a region when a collector is out.
• Complete other projects as assigned and needed.

Skills/Experience Required:

• 5+ years of credit & collections experience with business to business collections.
• Proven leadership experience.
• Effective communication skills, both oral and written.
• Demonstrated ability to work effectively in an integrated accounting system.
• Proficiency in Excel, Word, and Outlook.
• Detailed oriented - Ability to work through a large amount of detail to reconcile accounts and resolve customer issues.

Office Environment:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment.
• Reach with hands and arms.
• Talk and hear.
• See and be able to read, write, and interpret text.
• Occasionally lift and move objects weighing up to 20 pounds.

While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

PI239513059