The Supervisor, Service Desk is responsible for leading, mentoring and developing a team of Service Desk Analysts that provide 24x7x365 Tier 1 and Tier 2 support to NetJets team members. Reporting to the Manager, Service Support, the Supervisor is responsible for leading and overseeing the day-to-day operations of the service desk team, including planning, assigning, and directing work. The service desk supervisor ensures that the service desk team is consistently delivering exceptional service, meetings SLA's and following call, ticket and incident management practices as established with ITSM leading practices. The Service Desk serves as the initial point of contact for teams seeking assistance with software, hardware, mobile devices, enterprise & business applications, telecommunication devices and more.