FUNCTIONS Selects appropriate process on IBML scanner for each customized job. Feeds paper invoices into a scanner machine in order to create images of the document in accordance with the computer software and Cass procedures. Ensures the images are legible, making adjustments to the image as needed to improve the quality of the document. PRINCIPAL RESPONSIBILITIES AND DU

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The Solutions Architect designs, develops, implements, and oversees the operation of multiple applications within the company on multiple platforms. Provides technical leadership and consulting to team members and peers, including development and refinement of standards and participates or leads code and design reviews. SKILLS AND ABILITIES REQUIRED Maintains in depth kno

The Customer Service Associate I is a business to business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. Schedule Monday Friday with a flexible

The Customer Service Support Associate is responsible for timely and accurate resolution of internal rejects and suspends. PRINCIPAL RESPONSIBILITIES AND DUTIES Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. Make payment decisions on exceptions in a timely manner according to client procedures and Cass standa

FUNCTION The Mailroom Associate is responsible for extracting, sorting, and reviewing utility invoices according to the department and customers' procedures. PRINCIPAL RESPONSIBILITIES AND DUTIES Extracts mail from an automated mail opening machine and sorts invoices, mail inserts, checks, terms, and invoices based on mode, number of pages, etc. Uses multiple separator sh

POSITION TITLE Associate Client Account Manager DIVISION Transportation Information Services or Expense Management Utilities REPORTS TO Manager, Client Support or Supervisor, Client Support or Manager, Client Relations FUNCTION The Associate Client Account Manager is responsible for overall management of assigned mid tier client accounts by taking a leadership role in dev

Responsible for providing leadership and training to an assigned work group including coordinating production workflow, monitoring quality, and providing feedback to achieve continuous improvement within the work group. Responsible for identifying trends and errors, reviewing exceptions, testing new account and system changes, and communicating issues with management and

FUNCTION The Client Account Manager is responsible for overall management of assigned client accounts and taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client's and Cass' business through system enhancements, process improvements, and training to facilitate the client's fu

Performs duties associated with our address change service process. Creates various reports, monitors, and facilitates vendor and company communication in a manner which contributes to our clients' satisfaction. PRINCIPAL RESPONSIBILITIES AND DUTIES Creates weekly reports to monitor address and new account number changes. Initiates account changes associated with the new

The Client Account Representative II is responsible for supporting the daily activities related to the processing of assigned client accounts, both shared and solely supported, and for timely responses to internal and external requests in an effort to identify process improvements and facilitate solutions. PRINCIPAL RESPONSIBILITIES AND DUTIES Independently process and re

The Vendor Relations Clerk is responsible for establishing a cooperative relationship with the vendors and monitoring the status of that relationship. In addition, this position encourages vendors to utilize electronic data interchange (EDI) and EFT services and facilitates vendor and company communication in a manner that contributes to our client's satisfaction. PRINCIP