Lead team meetings Training and process improvement Mentorship NET (New Employee Training) Reverse Shadows Become a Buddy for New Hires Complexity Electric package (TOU, KVAR, Demand, Net Metering) UB Multiple Cycle go lives 20,000+ UB accounts Ability to handle escalations and create resolutions for red flags and roadblocks Ability to implement AR conversions, manual set

Partner with Cloud Security Architecture to drive the security strategy and provide input into cloud security patterns to build Zero Trust architecture Work closely with DevOps to ensure the Cloud is built securely using IaC and manage cloud security posture management Support secure lifecycle process activities including threat modeling, risk assessment, analysis of find

Lead strategy and direction and drive excellence in the Cloud Operations space. Lead the execution of technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Cloud Operations objectives in alignment with overall Business and IT Strategy. Plan, build, run and manage enterprise Cloud operati

SQL development write scripts to query and modify data in test and production environments. SQL Server administration create, maintain, and drop development databases. Data analysis Determine where data needs to go, what's missing, or how data needs to change. Learn and use our standard tools and processes. Help us evolve them. Learn our software, from a database and end

Learn software products with the goal of beginning to provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Assist with designing and conducting knowledge transfer sessions on site or through webinars. Educate users on fundamental software functionality essential to the solution as well as on data entr

Function as the primary point of contact and subject matter expert for your specific state partners. Build and maintain strong partner relationships. Understand the partner's business processes, document those processes as they relate to our online applications and recommend potential business process improvements where necessary. Establish project milestones based on the

Work with internal and external customers on resolving complex technical issues. Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to en

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experience team member. Reads and writes SQL to resolve basic issues. Responsi

Setting up new projects and amendments in Changepoint PSA Updating and maintaining professional services backlogs Validating project setup, including billing schedules in Softrax Initiating client billings Processing of change orders Performing project audits to ensure timely revenue recognition Administration of the non bill process Updating of knowledge items in Changep

Configure, monitor, and manage SQL databases, servers, and processes. Troubleshoot and resolve database related issues affecting application performance. Proactive performance tuning, automation, and providing robust application support. Analyze, solve, and correct issues in real time. Configure and manage database replication/Log shipping solution for HA/scalability/DR.

Implement tooling to monitor AWS EKS based systems focusing on performance, reliability, and scalability. Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale. Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost eff

Perform software installation and upgrade services for new and existing Tyler clients through scheduled project appointments with a defined scope of work Configure application, database, and web servers with Tyler and 3rd party software Provide technical overviews to clients Document results of work performed Qualifications IT / computer related experience, including but

Position can be done from anywhere in the U.S. - completely remote!

Position can be done from anywhere in the U.S. - completely remote!