Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, Documenting call, installation, and product information. Researching product/part inf

Design, configure, and maintain SAP GRC solutions, including SAP GRC Access Control, SAP GRC Process Control, and SAP GRC Risk Management. Work with business stakeholders to understand their risk and compliance requirements and translate them into technical solutions. Collaborate with other technical teams, such as SAP Basis and Security, to ensure that SAP GRC solutions

Manage a team of hybrid salary non exempt service agents and salary exempt service leads, offering guidance and support while upholding professional and ethical practices. Develop a high performance department through continuous training and process improvements. Responsible for delivering on and improving team KPIs and Agent performance, establishing a high standard for

Identify and evaluate corporate development opportunities; identify key drivers and commercial assumptions and develop synergy opportunities. Support mergers and acquisitions (M&A) that align with Company strategic goals, by completing financial models and valuations, leading due diligence and integration processes and partnering with functional leaders to ensure a coordi

Reinforce a safety culture among employees and address any safety issues immediately Assign jobs to employees based on the production schedule and give direction as needed Conduct pre shift meetings Be able to clearly answer employee's questions concerning work processes and schedules Provide training when necessary Ensure employees have all necessary tools and resources

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, Documenting call, installation, and product information. Researching product/part inf

Provide daily direction, communication and support to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Monitors calls to observe employee's demeanor, technical accuracy and conformity to company policies. Manage new account set up and assignment. Manage sales order entry. Manage sales order backlog. Assist in resolutio

Interface SAP BW with SAP and third party analytics tools to improve usability and process efficiency Advise on development and testing proposals amongst team members across the full analytics stack Collaborate with other functional architects and business analysts to ensure end to end analytic needs are met Understand non SAP business systems and support business analyst

Lead human resources, safety, training, labor relations, comp/benefits, payroll and security functions at a manufacturing facility. Align site HR objectives with the business to drive organizational value; actively partner with site leadership, North American leadership and corporate human resource teams to drive continuous improvement towards expected business results. P

Create and maintain individual employee files. Work with team members to resolve requests and concerns. Manage employee paperwork to verify that all documents are complete and accurately processed. Work with other departments to ensure proper staffing levels are met. Assist in the hiring process by pre screening applications, setting up interviews, and preparing and condu

Implement, train, and ensure compliance to the Distribution Center's process and procedures Understanding and enforcing all DC Safety policies Ensure team members are practicing all DC procedures while maintaining high quality levels and assisting in special customer requirements. Learn all job functions in the DC Contribute towards continuous improvement of the DC by wor

Research and investigate new or existing component/technologies to drive product innovation Drive AOSNPD process for component/technology development that provides one or more of the following benefits Development of unique and proprietary functionality within our markets Adds to the Customer Value Proposition for our existing products Allows A.O. Smith to have full owner

Interpret specifications, drawings, and job orders to workers, and assign duties. Establish or adjust work procedures to meet production schedules. Recommend measures to improve production methods, equipment performance, and quality of product. Suggest changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew and motivate

Complete Maintenance and repairs on residential and commercial water treatment equipment. Deliver salt to both residential and commercial customers. Record unit data and test water conditions on each and every service call. Maintain customer relationships and provide answers during the course of service calls and salt deliveries. Utilize interpersonal skills to communicat

Review customer portals for orders and shipping information. Ensure that inventory is available to fulfill all shipments to meet the required departure dates by utilizing the SAP warehouse management system. When needed, to assist in preparing orders to ship with ability to push/pull 75pounds. Transacting orders in SAP pick/ pack and ship. Creation of VICS bill of lading