Administer and document basic account activity and execution per NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct periodic review of accounts to communicate account status, explain activities and keep clients aware of new offerings Develop a beginning pipeline of internal/external referral sources in compliance with Navy Federal policies and procedure

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Partner with stakeholders, including process owners and control officers, to document processes (via process flows), risks and controls, enhance control language, and validate that controls are being performed in compliance with the system of controls, relevant policies, standards, procedures, and other requirements to mitigate operational risks to our modeling efforts Su

Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain custom code business solutions that align with business initiatives and corporate strategies Facilitate

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups one which is connected to company, business and HR team objectives Operate in a key role on the leadership teams of client organizations, worki

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups one which is connected to company, business and HR team objectives Operate in a key role on the leadership teams of client organizations, worki

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit) Determine and advise members on approved loan conditions and documentation requirements Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal repo

Coordinate dependencies with other POs and work across teams to define and implement improvement stories that will increase the velocity and quality Work with other POs and leadership to help shape the product vision and enumerate high level priorities Act as liaison between stakeholders and the team Drive product delivery through keen understanding of the customer, missi

Develop the design and build of business intelligence solutions including requirements gathering, design, production implementation and maintenance for the Corporate Activity Based Costing (ABC) system Develop and recommend development of dashboards, customized reports and scorecards based on business requirements Load data marts via common schemas (e.g. Star/Snowflake) u

Coordinate dependencies with other POs and work across teams to define and implement improvement stories that will increase the velocity and quality Work with other POs and leadership to help shape the product vision and enumerate high level priorities Act as liaison between stakeholders and the team Drive product delivery through keen understanding of the customer, missi

Evaluate operational efficiency and effectiveness Using primarily Azure Dev Ops (ADO) Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, defin

Hands on automation skills designing, building, and troubleshooting CI/CD pipelines and Infrastructure as Code of enterprise applications Build and support highly available CICD tools for pipelines and related integrations Design, build, and implement reusable YAML pipelines in Azure DevOps while adhering to best practices Perform analysis of DevOps practices, identify ga

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities