Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and analysis; may include quantitative and/or qualitative analysis Provide comprehensive day to day operational support Process and update data in automated systems; may gener

Evaluate operational efficiency and effectiveness Using primarily Azure Dev Ops (ADO) Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, defin

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Identify and assess risks to develop and execute a risk based audit work program Occasionally act as Auditor In Charge on audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding N

Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up to date and in compliance with government and Navy Federal guidelines Ensure required notifications, including collection emails, letters and any applicable state/regulatory l

Develop internal communications for enterprise or department events and campaigns designed to inform and/or drive action Create, write, and produce timely internal communications (e.g., emails, posters, infographics, blog posts, talking points, PowerPoints, etc.) to inform management and employees while ensuring consistent messaging and organizational vision Provide edito

Lead the preparation/review of all Lending investment proposals with a dual focus on strategy (both the company's growth objectives and integration with the Member Strategy Office) and financial impact (return on investment and other financial implications). Collaborate with the product owners and various support teams including technology, risk, enterprise project manage

Supports HVAC mechanical projects. Provides general assistance for installation, alteration, maintenance and repair of Navy Federal Credit Union heating/ventilation/air conditioning (HVAC) systems, cooling towers, and pneumatic controls, sprinkler systems, refrigeration and environmental equipment, centrifugal chillers and large kitchen appliances. Prepares systems or equ

Act as a technical Privacy Center of Excellence SME, identifying best practices related to privacy by design, privacy engineering, privacy enhancing technologies (PETs), and AI risks; educate and build awareness among data analysts, engineers, modelers, and developers Secure support in operationalizing compliance, building privacy by design principles into the product lif

Provide strategy, subject matter business/technical expertise and solution development for HR Cloud applications and lead the day to day production support activities of Oracle Cloud HCM workstreams i.e. Core HR, Compensation, Benefits, Payroll, Time & Labor, Absence, Recruiting, Learn, Talent and Performance Management Align the product short/long term roadmap and featur

Act as a technical Privacy Center of Excellence SME, identifying best practices related to privacy by design, privacy engineering, privacy enhancing technologies (PETs), and AI risks; educate and build awareness among data analysts, engineers, modelers, and developers Secure support in operationalizing compliance, building privacy by design principles into the product lif

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Strong Adobe Experience Cloud (AEC) Front end development experience Strong Experience developing components and libraries for Adobe experience manager (AEM) Experienced in Web Portal management, HTML, Javascript, CSS, AJAX, Servlets, Java content repository (JCS/CRX) and webserver. Familiarity with front end development tools such as npm, Gulp, and Webpack Experience con

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Strong Adobe Experience Cloud (AEC) Front end development experience Strong Experience developing components and libraries for Adobe experience manager (AEM) Experienced in Web Portal management, HTML, Javascript, CSS, AJAX, Servlets, Java content repository (JCS/CRX) and webserver. Familiarity with front end development tools such as npm, Gulp, and Webpack Experience con